ONLINE
ORDERING • PAYMENT
INFO • SHIPPING
INFO •
GIFT PURCHASES • RETURNS • CONTACT
INFO
Privacy Policy & Security
At Kidz Sense we will not sell your name, email, or any other information
to anyone. All order information is received via a secure connection
through PayPal.
Payment Methods and Options
PayPal is accepted. (No account required). All major credit
cards can be used through PayPal. However, if you are uncomfortable
with online ordering, we are more than happy to assist you over the phone
at 612.203.1104. or email us orders@kidzsense.com and
we will contact you with payment options.
Sales Tax
Sales tax is applicable on orders shipped to addresses in Minnesota. The
sales tax rate for Minnesota residents is 7% for the total cost (including
S&H).
What are my shipping options?
We use UPS Ground for all shipments. Our shipping days are Monday
through Friday and exclude all Holidays. Please note that UPS does not
ship to PO Boxes. Our standard shipping and handling rate for customers
located in the 48 contiguous states is $14.
For orders to Alaska, Hawaii or any international orders, please contact us at orders@kidzsense.com to get an estimate for shipping and handling charges.
Pick up is available for Minneapolis customers. Contact us at orders@kidzsense.com with your phone number and e-mail address and we will contact you with a time to pick up your Kidz Sense gift bag.
If you need your gift sent in a hurry, please contact us at orders@kidzsense.com to arrange for UPS Next Day or 2 Day Air services.
Address Corrections
There is a $10.00 charge for address changes on packages that need
to be re-routed during delivery due to an incorrect address. This
is the fee we are charged for correcting the address. Please be sure
that you enter the correct shipping address during checkout.
Product Availability
We make every effort to keep products in stock. We will notify you
via e-mail if a product is on back order. If your order will be delayed
by more than 5 days, we will contact you to confirm that you would still
like to receive the shipment.
Tracking Your Order
You will receive an order confirmation once your order has been received.
In addition, a shipping confirmation e-mail will be sent once your order
has been shipped. This shipping confirmation will include the tracking
number for your package. You may visit www.ups.com and enter your tracking
number to check the status of your delivery.
Gift wrap Service
This item cannot be gift wrapped. This adorable bag was designed
to be it’s own gift wrapping.
My order is a gift. Can you ship it to another address?
Absolutely! During checkout, enter the recipient's address as the
shipping address, and include a note in the optional note field with
a personalized message to the recipient - we'll include your message
on a free gift card and omit the packing receipt with any pricing information.
Return Policy
Thank you for your purchase! In order to make sure you are completely satisfied, we have a 100% guarantee return policy with policy/exceptions noted below:
1. Your item(s) must be returned within 14 calendar days of your original order arriving.
2. Original shipping and handling charges are non-refundable. You will receive an email notification once your credit has been applied. If paying by credit card, please allow up to 30 days from the time of notification for your credit to appear on your PayPal statement.
Return Instructions
Mail Your Return Items To:
KIDZ SENSE
3109 W. 50th St. Suite # 347
Minneapolis, MN 55410-2102
Please include your original invoice in your return box or include a note with your name, shipping address and zip code, reason for return and original order number. Otherwise, we may not be able to accept your return package. Packages missing the above information and/or missing their original order number clearly marked on their return label outside the box may be returned at the cost of the sender.
Questions? We’re happy to help! Email us at customerservice@kidzsense.com & reference your original order number. Please allow up to 24 hours for a response.
CUSTOMER SERVICE CONTACT INFORMATION
If you need additional assistance, you may contact customer service via email at customerservice@kidzsense.com or via phone - Monday through Friday, 9am to 5pm (central time zone)- at 612.203.1104
Thank you for taking the time to find a unique gift that will enrich a child’s life for years to come!!
